Our client is a € multi-billion life science and technology service provider with locations throughout Europe and the world.  For their German Headquarters in Hamburg, they are seeking to appoint a bright and ambitious Team Leader Customer Service for their Industrial and Environmental Analysis business unit.  Responsibilities will include:

• Full management responsibility for a customer service team of 10, inc. training, H&S etc.
• Providing quality, tailored advice to national and international clients
• Interface between client and laboratory
• Planning, managing and delivering client projects
• Reviewing and approving test results
• Marketing of analytical services
• Working with partner laboratories within the group
• Continuous optimisation of client management and service quality
• Complaint management
• Defining and reporting departmental KPIs

In order to succeed in this role, you will have a scientific degree qualification and management experience in a customer service role or similar.   Ideally, you will have experience in a laboratory/quality testing environment and any previous exposure to Laboratory Information Management Sysytems (LIMS) would be a great advantage.  You will be well-organised, a solid problem solver, a be comfortable in a client-facing role.  Excellent presentation skills and English fluency complete your profile. 

If you feel you have the skills and desire to excel in this role. Please forward your CV in confidence to Michelle Jarvis.

+44 1626 362144

michelle.jarvis@sampsoneurope.com